Frequently asked questions about Next-Gen Assist

Next-Gen Assist is the AI engine that powers Revvie. It combines AI Voice, an AI Employee and smart automations so calls, SMS, chat and follow-ups are handled intelligently and consistently without hiring more staff.

No. Next-Gen Assist is designed to protect your time, not replace humans. It handles first responses, filtering and routine actions so your team can focus on in-person service, complex requests and high-value conversations.

AI Voice answers calls, understands intent, and follows your booking rules to offer options in real time. Confirmed bookings and notes sync back into Revvie so SMS and chat stay aligned.

No. The AI Employee follows your rules, tone and FAQs. It is trained on your services, pricing and policies, so replies feel natural and consistent with your brand.

Yes. You decide what the AI handles and what gets escalated to a human. For example, it can confirm appointments and send reminders while routing billing or sensitive requests to your team.

Next-Gen Assist is multilingual and can be configured to communicate in the languages your customers use. All customer data stays inside your Revvie account and is only used to power your automations, conversations and reporting. Data is never sold or shared with third parties.